This privacy policy (“Privacy Policy”) describes how Vienza LLC (“Vienza,” "VIENZA, “we,” “our,” or “us”) collect, process, and retain the Personal Information when you use our online websites, electronic forms or mobile applications (“and offline when you visit our stores or attend our events (collectively, the  “Site(s)” or “Services”), however accessed and/or used, whether via personal computers, mobile devices, tablets or other means. Additionally, please note at Section 1 of this Privacy Policy, which describes our collection and use of Personal Information through our Services, also serves as our Notice at Collection for California residents for purposes of the California Consumer Privacy Act (CCPA). The Privacy Policy governs the processing of any personal information that you provide to VIENZA on this Website. VIENZA may update the Privacy Policy at any time without notice by posting such updates on this Website. Please read carefully our Privacy Policy which governs the processing of your personal information. The Website is intended only for use by individuals 13 years of age and older.  

All content and materials on the Website (drawings, designs, illustrations, photographs, sound tracks, written text, logos, trademarks, and all other intellectual property of any nature whatsoever) are the sole and exclusive property of VIENZA. You may not reproduce, by any means or process, in full or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such content or materials contained on the Website.

The "VIENZA" trademark, and all other VIENZA related marks, names and logos, whether or not registered, displayed on the Vienza.design website, as well as the domain name "Vienza.design," are and will remain the exclusive property of VIENZA.  Any reproduction, distribution, transmission, modification or use of these trademarks for any purpose whatsoever without prior, express agreement of VIENZA is prohibited. You may not remove any copyright, trademark or other proprietary notice contained on the Website or any content contained therein.

VIENZA remains the owner of the creations relating to the products displayed on the Website. The Terms and conditions of Use and Terms and Conditions of Sale do not grant you or any other person any entitlements of any kind to the intellectual property rights held by VIENZA or any Vienza group companies. These intellectual property rights prohibit, inter  alias,  the  affixing  of  the  Vienza group trademarks and/or its logos, or the insertion of photos of the products or their packaging in any  material (including brochures, posters, catalogues, correspondence, press articles, audiovisual works, internet sites, intranet sites, etc.) without express prior written approval from VIENZA. You agree to refrain from fabricating and/or arranging for the fabrication of, for itself or on behalf of third parties, products that are identical to, and/or similar to, and/or constituting imitations of the products displayed on the Website or derivative products within the meaning of federal and state intellectual property laws and regulations.

No part of the Sites may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any manner whatsoever, except for viewing purposes, without the prior written consent of VIENZA. This prohibition also includes framing any content from the Sites, as well as unauthorized linking. VIENZA reserves the right to take legal action if any use of these materials are used without direct consent from VIENZA.

VIENZA is not responsible for third party websites that link to or from the Sites. VIENZA does not endorse any such sites or the goods or services offered on such sites. VIENZA disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such sites. VIENZA shall not be held liable or responsible for the content of any sites that link to or from the Sites.

To the fullest extent permitted by applicable law, VIENZA will not be liable to you, or any third party, for any damages including without limitation indirect, incidental, exemplary, punitive, special or consequential damages, such as loss of profits, loss of goodwill or any other intangible losses, arising out of or in connection with your use or inability to use the Website, any content or materials on this website, or any of the products or services offered on this website, even if VIENZA has been advised of the possibility of such damages, except where such liability or damage is the direct result of the gross negligence, fraud or willful misconduct of VIENZA. To the extent permitted by law and without limiting any of the foregoing, everything on the Sites is provided to you on an "as is" basis, without warranty, either express or implied, of any kind, including, but not limited to, the implied warranties of merchantability, fitness for a specific purpose, freedom from computer virus, or non-infringement.

Solicited information that you submit to VIENZA by email in order to register or sign up, purchase products and/or to submit appropriate questions to the Sites are subject to our Privacy Policy. All unsolicited reviews, comments or other submissions, including ideas, concepts, techniques, know-how and the like, shall not be treated as confidential by VIENZA and VIENZA may use such materials in any manner that it deems appropriate. For more information on this topic, please see our Privacy Policy.

VIENZA takes reasonable steps to ensure the accuracy of the information included in the Sites. However, VIENZA takes no responsibility for errors or omissions in the content of the Sites and does not guarantee the accuracy, completeness or timeliness of information provided on the Sites. Information provided on the Sites is subject to change at any time without prior notice. VIENZA expressly disclaims all warranties of any kind, whether express or implied, to the fullest extent permitted by applicable law.

The failure on the part of VIENZA to enforce any part of these Terms shall not constitute a waiver of any of VIENZA's rights hereunder for past or future actions.

In addition to the General Conditions of Use of the Website and the Privacy Policy, the purchase of products offered for sale on the Vienza.design website (“Website”) is subject to these legally binding General Terms and Conditions of Sale and, where applicable, to the Specific Terms and Conditions of Sale (collectively, "Terms and Conditions of Sale"). Your purchase and order of products on this Website constitutes your agreement with Vienza LLC (“VIENZA”) to comply with and be bound by the Terms and Conditions of Sale. The Website is intended for customers looking to purchase products for personal use. Purchasing products on the Website intended for commercial resale is strictly prohibited. When you purchase a product on the Website, you represent and warrant that you are purchasing the product for personal and not commercial purposes and that you do not intend to resell, directly or indirectly, Vienza products for commercial purposes. VIENZA may update these Terms and Conditions of Sale at any time without prior notice by posting them on this Website. You can view the most current version of the Terms and Conditions of Sale at any time by clicking on the hyperlink labeled "Terms" in the footer of the Website after clicking the menu icon. For each order you place on the Website, your acceptance of the Terms and Conditions of Sale in force as of the date of your order is required. The Terms and Conditions of Sale in effect at the time of your order will govern that transaction.

CUSTOMER ACCOUNT
You are required to create an account or log in to your existing account in order to place your order on the Website. Your username and password are for your personal use only. You are responsible for maintaining the confidentiality of your username and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password.In no event shall VIENZA be liable for any loss, theft or fraudulent use of your account. In such a case, you should inform VIENZA immediately. Creating an account allows you to:
- track your deliveries and view your orders history;
- return or exchange products;
- add or change your shipping and billing addresses for future orders;

PLACING AN ORDER
You may place your order via the Website. For each product selected on the Website, a summary page will be displayed featuring a photograph of the item, its coloring and references, the quantity selected, its unit price and the total amount owed for your order. You should check that this information accurately reflects your selection before confirming your order.

Upon confirmation, your order will be submitted to VIENZA for processing (see "Order Confirmation"). While every effort is taken to try to ensure that the coloring, design and style of the VIENZA products in the photographs displayed on the Website are representative of the original products, variations may occur due to technical restrictions of color reproduction on your computer or mobile device. VIENZA reserves the right to reject or to cancel your order in its sole discretion for any reason without liability if, among other things, the products are not available, are incorrectly priced or are otherwise incorrectly described. Accordingly, VIENZA shall not be liable for any error or inaccuracy in the photographs or graphical representations of VIENZA products displayed on the Website. If you have any questions about the products, you may contact Customer Service by clicking on the hyperlink labeled "CONTACT" in the “SERVICES” section of the footer of the Website.

VIENZA reserves the right to cancel any order placed by a customer with whom it has a dispute concerning a prior order, or if VIENZA has reasonable cause to suspect that such customer has violated these Terms and Conditions of Sale, or is engaged in any fraudulent activity or for any other legitimate business reason.

Products offered for sale and displayed on the Website are subject to availability. In order to improve our quality service and ensure greater availability of our Products for all customers, VIENZA reserves the right to limit the number of Products which can be purchased per customer.

VIENZA shall not be liable in case of stock outage or unavailability of products.

VIENZA reserves the right to change the products offered for sale on the Website at any time and without notice. Details about the availability of products are provided when you place your order. At times, errors may exist, especially in case of simultaneous orders of the same product by several customers. The availability date of a requested Product will be explicitly indicated on the Product form. If the availability date changes, you will be notified immediately by email and/or on your client account. In case a product is not available after you have placed your order, we will inform you by email or by telephone as soon as possible. You will be invited to choose another available product on the Website as substitution for the unavailable product or to cancel your order. If your order is canceled by VIENZA, you will be refunded to your original payment method.

After you click on the "Order and Pay" button, your order will be confirmed and submitted for processing. To confirm a Product requiring a longer handling time, you must also allow VIENZA to retain your bank details until the product is dispatched and for a maximum duration of 2 months for the purpose of debiting once your order has been dispatched. Once submitted for processing you may not make any changes to or cancel the order, except as expressly provided in these Terms and Conditions of Sale or applicable law. The confirmation of your order means your acceptance of the Terms and Conditions of Sale. You will receive an order summary by e-mail. VIENZA reserves the right not to accept or to cancel your order if the products are not available, are incorrectly priced or are otherwise incorrectly described.

All prices of VIENZA products are indicated in Euros, excluding taxes and shipping costs (see "Shipping and Delivery"). VIENZA reserves the right to modify the prices of products offered on the Website at any time without prior notice. You will be charged the prices displayed on the Website at the time your order is confirmed, provided the product ordered is available.
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Payment is due immediately upon confirmation of your order. Upon confirmation and receipt of payment authorization, VIENZA will commence the production of your made-to-order item. Because each product is individually crafted, orders are final and non-cancellable once confirmed. Your payment will be debited at the time the order is placed. You will not be charged for unavailable products in your order.
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We accept the following charge and credit cards: MasterCard®, Visa®, Diners Club®/Carte Blanche®, American Express®, and JCB®. Your order will only be commenced once we have verified your payment method and received authorization to process your payment. The services “3D Secure” and “American Express SafeKey" are implemented on the Website. These services protect credit and debit cards from unauthorized use when shopping on the Website. To use these services, you must register for 3D Secure or American Express SafeKey with the financial institution that issued your card. Once registered, you will be prompted to provide your private password during the checkout process on the Website.

Payment by Apple Pay®: We accept payments through Apple Pay. This method of payment is compatible with Apple devices on which you have entered your information in the Apple Pay application. When you select "ACCESS", the Apple Pay option will appear on the page of the product added. You must select the Apple Pay button then (i) accept the Hermes General Terms and Conditions of Sale, (ii) using the information you entered in your Apple account, agree to create a customer account if you do not already have one, and accept the Vienza Privacy Policy. For more information, please refer to our Privacy Policy. Before confirming the payment, please verify that the information linked to your Apple account is correct, in particular the delivery address provided. VIENZA will not be responsible for replacement or refund of the Products if the information provided on your Apple account is incorrect. You must then confirm your order using the Touch ID or by entering your login details and the password to your Apple account. When completing your order, you will be redirected to the confirmation page of Vienza.design.If you have an Vienza customer account, your order will automatically be linked to your account.If you do not already have an Vienza customer account, you will receive an email confirming the creation of your account. You will then receive a link to set a password for your customer account.

Products will be shipped to the delivery address(es) specified during the ordering process provided such address(es) is(are) located within the Delivery Zone. Any delivery address located outside of the Delivery Zone will be refused during the ordering process. Products purchased via the Website may only be delivered to a physical street address within the Delivery Zone. VIENZA will not process any order for which a post office box, APO/FPO/DPO, parcel pick up, or parcel forwarding address is provided.

You will be asked to select the shipment method you would prefer as part of the order process. The delivery times below are from the date your order has shipped.

We will inform you of the shipping costs for the shipment method you select in the order summary displayed on the Website before you confirm your order. This amount will be payable by you in addition to the price, including taxes, of the products ordered.

When you place your order, we will inform you of the estimated time for delivery and the various methods of delivery available for the product purchased. If your order is not able to ship upon the estimated date , Customer Service will contact you to provide more details and a new estimated shipping date. Signature is required for all orders.

Any failure to deliver or late delivery exceeding ten (10) business days should be reported to Customer Service as soon as possible. In order for your claim to be accepted, please notify us within one hundred eighty (180) business days from the date of confirmation of your order. You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged product, etc.) by hand, if possible, on the delivery notice, and sign.If the products do not conform to your order or you are not satisfied with them, you may return them, exchange them or request a refund according to the terms and conditions contained in the section entitled "Returns, Exchanges, & Refunds".  See also Specific Terms and Conditions of Sale as applicable to your order.

Vienza is responsible for the customer’s purchased property while the property is in transit from our distribution center to the address provided by the customer during the order process and while the property is being created for the fulfillment of a customer's made-to-order order. Upon confirmation of delivery to customer,, the customer becomes responsible for the property and assumes all risks, including but not limited to loss, theft, damage or deterioration.

PROCEDURES OF RETURN
You may return any product ordered on the Website for exchange or refund within fourteen (14) calendar days from the delivery date. Returned products must be in their original condition, with all labels and tags intact, attached, and free of any alteration or damage (including the VIENZA tag). The product must be with all original packaging (the white box and if possible the delivery box), together with the purchase invoice or a copy in the case of a partial return. VIENZA has sole discretion in determining whether the products purchased via the Website are in original condition when returned.

Returning a product for exchange or refund is free of charge as long as you return the products to us via our carrier by using our system of pre-paid return labels. Log in to your account and click on "return or exchange items" in the "your orders" section. Follow the instructions which will allow you to:
- choose the articles to return as well as the reason for the return;
- download and print your pre-paid return label and a copy of your invoice.

EXCHANGES
You may exchange an item for another item of lesser, equal or greater value subject to the conditions below.
- If you exchange an item for another item of greater value, you shall pay the difference in price.
- If you exchange an item for another item of lesser value, you will be refunded the difference within ten (10) business days of receipt of the item returned by crediting your original form of payment.
- If you exchange an item, the shipping costs for the first delivery will not be refunded. However, you will not be charged shipping costs for the second delivery unless a more expedited shipping method is requested.
- Only one exchange per item will be honored.
- You will be responsible for all associated sales tax(es) on the exchanged item(s).

REFUNDS
If you request a refund, VIENZA will use commercially reasonable efforts to ensure that any refund will be made within ten (10) business days of receipt of the product returned by crediting your original form of payment. Under no circumstances will you be granted an electronic credit usable on the Website. Shipping costs for expedited delivery are non-refundable.
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RETURNS & EXCHANGES FOR APPLE PAY ORDERS
‍If you ask for an exchange for an order completed with Apple Pay, and if the amount of the new exchange order is higher that the initial order, only bank card payments will be accepted. The details of your bank card will be required to complete the purchase. If you ask for a partial or total refund, your Apple Pay account will be credited the original purchase amount.

Products remain the property of VIENZA until shipped. In case of a payment dispute, you agree to return the received products to VIENZA immediately upon request, and to assume the risks (in particular the loss, theft or damage) relating to the delivered products.

Products remain the property of VIENZA until shipped. In case of a payment dispute, you agree to return the received products to VIENZA immediately upon request, and to assume the risks (in particular the loss, theft or damage) relating to the delivered products.

The computerized data registered by the Website in the IT systems of VIENZA establish the terms of the transactions between VIENZA and its customers. In the case of a dispute between VIENZA and its customers relating to a transaction entered into using the Website, the data registered by VIENZA are the terms of the transaction and shall constitute the proof of communication, orders and payments between the parties.